Data Protection Complaints Procedure

1. Purpose

Udale Speciality Foods Limited is committed to protecting the privacy and personal data of our customers, suppliers, employees and website visitors. We take all concerns regarding the handling of personal data seriously and are committed to investigating and resolving complaints fairly and promptly. This procedure explains how individuals can raise concerns about the way we collect, use, store or process personal information.

2. Scope

This procedure applies to complaints relating to:
The collection or use of personal information
Marketing communications and consent preferences
Data accuracy and correction requests
Data retention and deletion requests
Subject Access Requests
Data security and confidentiality concerns
Any other matter relating to the processing of personal data by Udale Speciality Foods Limited

3. How to Make a Complaint

If you have a concern about how we process your personal data, please contact us using one of the following methods: Email: neil@udale.com
Post:
1-7 Schola Green Lane, Morecambe, LA4 5QT
Telephone: 01524 411611

To help us investigate your complaint efficiently, please provide:
Your full name
Contact details
Details of your concern
Relevant dates or correspondence
Any supporting documentation

4. Acknowledgement of Complaints

We will acknowledge receipt of your complaint within 30 days of receiving it.Where additional information is required to investigate the matter, we may contact you to request further details.

5. Investigation Process

Upon receipt of a complaint, we will:
Review the details of the complaint
Investigate the circumstances surrounding the concern
Consult relevant personnel where necessary
Review applicable policies, procedures and records
Determine whether any corrective action is required
We will handle all complaints fairly, impartially and in accordance with our obligations under UK data protection legislation.

6. Outcome of the Complaint

Once our investigation has been completed, we will provide you with a response explaining:
The outcome of our investigation
Any actions taken or proposed
Any steps we have implemented to prevent similar issues occurring in the future (where applicable)

We aim to resolve complaints without undue delay and will keep you informed if our investigation is likely to take longer than expected.

7. Escalation to the Information Commissioner's Office (ICO)

If you are dissatisfied with our response, you have the right to raise your concerns with the Information Commissioner's Office (ICO).The ICO is the UK's independent authority responsible for upholding information rights and data protection laws.
You can contact the ICO via:
Website: https://www.ico.org.uk
Telephone: 0303 123 1113
Address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

We would, however, appreciate the opportunity to address your concerns before you contact the ICO.

8. Record Keeping

We maintain records of data protection complaints, investigations and outcomes in accordance with our legal and regulatory obligations. Records are retained only for as long as necessary to demonstrate compliance and support any subsequent enquiries or investigations.

9. Review of this Procedure

This procedure is reviewed periodically to ensure it remains compliant with applicable data protection legislation and regulatory guidance.
Last Updated: June 2026
Version: 1.0