Privacy Policy

Last Updated: June 2026

At Udale Speciality Foods Ltd ("Udale", "we", "our", or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or interact with us in any way.

1. Who We Are

Udale Speciality Foods Ltd is a supplier of premium meat, game, poultry and speciality food products to restaurants, hotels, catering establishments and foodservice businesses throughout the UK.

Data Controller:
Udale Speciality Foods Ltd
1-7 Schola Green Lane, Morecambe, LA4 5QT

Email: enquiries@udale.com
Telephone: 01524 411611

2. Information We Collect

We may collect and process the following information:

Information You Provide

  • Name

  • Business name

  • Job title

  • Email address

  • Telephone number

  • Billing and delivery addresses

  • Account information

  • Order history

  • Information submitted through enquiry forms

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website information

  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Process and fulfil orders

  • Manage customer accounts

  • Respond to enquiries

  • Deliver products and services

  • Improve our website and customer experience

  • Send relevant product updates and marketing communications

  • Meet legal and regulatory obligations

  • Prevent fraud and protect our business

4. Marketing Communications

If you are an existing customer, we may send you information about products, promotions, seasonal offers, industry news and services that may be of interest to you.

You may unsubscribe from marketing communications at any time by:

  • Clicking the unsubscribe link in any email

  • Contacting us directly

We will never sell your personal information to third parties for marketing purposes.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Contract – to fulfil orders and provide services.

  • Legitimate Interests – to operate and improve our business and communicate with existing customers.

  • Consent – where required for certain marketing activities.

  • Legal Obligation – to comply with tax, accounting and regulatory requirements.

6. Sharing Your Information

We may share your information with trusted third parties where necessary, including:

  • Delivery and logistics providers

  • Payment processors

  • IT and website service providers

  • Marketing and email service providers

  • Professional advisers such as accountants and solicitors

  • Regulatory or law enforcement authorities where required by law

All third parties are required to respect the security of your personal information and process it in accordance with applicable data protection laws.

7. Data Security

We have implemented appropriate technical and organisational measures to protect your personal information from:

  • Unauthorised access

  • Loss or theft

  • Misuse

  • Alteration

  • Disclosure

While we take security seriously, no method of internet transmission can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfil contractual obligations

  • Comply with legal and accounting requirements

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymised.

9. Cookies

Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.

Cookies may be used for:

  • Website functionality

  • Performance monitoring

  • Analytics

  • Marketing and advertising

You can control cookie settings through your browser preferences.

For more information, please refer to our Cookie Policy.

10. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise any of these rights, please contact us using the details provided below.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites and encourage you to review their privacy policies.

12. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact:

Udale Speciality Foods Ltd
1-7 Schola Green Lane, Morecambe, LA4 5QT

Email: enquiries@udale.com
Telephone: 01524 411611

13. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information Commissioner's Office (ICO)

Telephone: 0303 123 1113